This Request portal is currently in beta testing and is not considered complete or fully functional.
You comments and suggestions are welcome.
enter a concise title such as Lighting Batten 6 not working
A detailed description of the issue such as;
Batten 6 grouped move from position 16000 to 14000, speed default. Clear to move. position failed at 15000. Now unable to move.
Tried desk and system reset.
i.e. what failed, what was it doing when it failed, any other equipment that might have been involved, who was operating, who noticed the issue, when was the issue, has this been noticed before and what have you tried to resolve this.
You can add more detail.
Name and phone number useful.
Your email address is used for you to track the issues to completion.
Be specific as you can be; i.e.
if its a lighting batten number 6 stage left. then select Flying System/Lighting battens/FY-WH-100
You can also select Flying System/Lighting batten or Fly System if your unsure.
Set your Priority. this will apply from the requested completion date. Show affected is used when there is a risk to the current on stage show being halted or significantly altered.
Requested completion date is the date that the issue needs to be resolved by. Default is next day.
An instructional walk through video is available here.